At CateringCream, we want you to be delighted with your purchase. If you are unsatisfied with your order, please get in touch with us within 24 hours of receipt, and we will do our best to resolve any issues.
Unfortunately, due to health and safety regulations, we cannot accept foodstuff returns, including products intended for consumption or ingestion, such as snacks, beverages, or dietary supplements. If you have received damaged or faulty food product, please contact us within 24 hours of receipt, and we will arrange a refund or replacement.
Anyone who doesn’t provide id or is believed to be under the age of 18 will not be given a refund this is only on items what require age verification .
For all other non-food products, we offer a 14-day return policy. If you change your mind about your purchase, you can return the item(s) within 14 days of receipt for a full refund. Eligibility of the return(s) is dependant upon the goods being in the same condition you received them, and they must also be in the original packaging.
To initiate a return, please contact us with your order details, and we will provide instructions on how to return the item(s). You are responsible for the cost of returning the item(s), and we recommend using a tracked and insured shipping method to ensure the safe return of your item(s).
Once we receive your returned item(s), we will inspect them and process your refund within seven business days. CateringCream will refund to the original payment method used at the purchase time. If you paid by credit or debit card, please allow up to 14 business days for the refund to appear on your account statement, as this may vary depending on your card issuer.
If you have any questions about our returns policy or would like to initiate a return, please contact us at info@cateringcream.co.uk or alternatively call us on 03450348698
Please note that our returns policy is in addition to your statutory rights under the Consumer Contracts Regulations