Shipping Policy for cateringcream.co.uk (UK)
At cateringcream.co.uk, we are committed to providing fast and reliable delivery for all your purchases. This shipping policy outlines the details for our next-day delivery service within the United Kingdom.
1. Processing Time
- Order Processing: All orders placed before 3:00 PM (GMT) will be processed and dispatched the same day. Orders placed after 3:00 PM will be processed the following business day.
- Order Confirmation: You will receive an order confirmation email once your order has been processed, along with your tracking details.
- Weekends and Holidays: Orders placed on weekends or bank holidays will be processed on the next working day.
2. Shipping Rates & Delivery Times
We offer next-day delivery across the UK for all orders, so you can enjoy your products as soon as possible.
- Next-Day Delivery:
- Delivery Time: 1 business day
- Cost: Free for all orders over £60.
- Excludes Saturday, Sunday & Bank Holidays.
Please note that delivery times apply to business days only. Orders placed over the weekend will arrive on the next available business day.
3. Delivery Areas
- We deliver to all areas of the UK, including mainland, Scotland, Northern Ireland, and Wales. For remote locations, such as the Scottish Highlands and islands, delivery may take an additional 1-2 days depending on your exact location.
- For orders to Northern Ireland please allow upto 3 working days.
- Note: At this time, we do not offer international shipping outside the UK.
4. Shipping Carrier
We partner with leading UK couriers such as Royal Mail, DPD, and Fedex to provide reliable next-day delivery. The courier used will be based on your location and the size of the parcel.
5. Tracking Your Order
- Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.
- You can track the progress of your delivery on the courier’s website or by following the tracking link in your confirmation email.
6. Delivery Instructions
- You can provide specific delivery instructions (e.g., leave with a neighbor) during checkout to ensure you receive your package without any issues.
- For failed delivery attempts, the courier will leave a notification and attempt redelivery, or the parcel may be left at a local collection point.
7. Shipping Restrictions
- We do not ship to P.O. Boxes, or certain restricted areas within the UK. If there are any issues with delivering to your address, we will notify you during checkout.
- Please be aware that we will not ship cream chargers to University Halls of Residence and will verify use for other university addresses, colleges, schools, and hospitals.
8. Missed or Failed Deliveries
- If a delivery attempt fails due to incorrect address details or absence of the recipient, the courier will usually make a second delivery attempt or provide a collection point.
- If your package is returned to us due to missed deliveries, we will contact you to arrange redelivery. Additional fees may apply for re-dispatch.
9. Lost or Damaged Packages
- If your package is lost or arrives damaged, please contact us within 3 days of the expected delivery date at support@cateringcream.co.uk. We will investigate the issue and arrange for a replacement or refund where appropriate.
- If your parcel is lost after delivery and we have proof of delivery, such as a delivery confirmation from a courier service, it is the buyers responsibility to locate the package although we will still conduct own own enquiries and help with any investigations. In the UK, under the Consumer Rights Act 2015, once the delivery is made to the agreed location (such as the buyer’s address, a designated safe place, or with a neighbor), the seller’s obligation is typically fulfilled.
10. Returns & Exchanges
For information about returns and exchanges, please refer to our Returns Policy.
If you have any further questions regarding our shipping policy, please reach out to us at support@cateringcream.co.uk or via our contact page.
Thank you for shopping with Ecomeva! We are committed to delivering ecomeva’s products to you as quickly and sustainably as possible.